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Technical support from 24 Seven
- PHONE NUMBER QUERIES
- Network Outages
- Planned Maintenance
- Problems with my bill
- 24 Seven Cloud LIVE issues
PHONE NUMBER QUERIES
Is there a minimum term contract when purchasing a phone number?
Yes – all phone numbers are subject to a 12 month contract.
Phone number not working?
Please check that your landline or mobile is working first. You can do this by simply calling the original landline number that your 24 Seven Cloud number diverts to.
If you have checked this and there is still a problem please contact us.
Are there any surcharges I need to know about?
24 Seven Cloud do not charge you extra for calls to your 0800 number originating from a mobile. Many providers add a surcharge of upto 7p per minute. Be sure you know of any hidden charges before connecting with anyone else.
How much will I be charged if I use more than my inclusive minutes?
When purchasing a phone number with 24 Seven Cloud you can choose your own minutes ‘Call Package’. You can check your allowances in real time on 24 Seven Cloud Live portal so you never need go over.
For 0800 Numbers – minutes used over the inclusive minutes will be charged at 7ppm.
For ALL other numbers – minutes used over the inclusive minutes will be charged at 5ppm.
Please note that our Zero Package on ALL numbers does not include ANY minutes and all minutes will be charged at 10ppm.
Is there a set up fee?
There is no set up fee when purchasing a phone number with 24 Seven Cloud.
- Is there a minimum term contract when purchasing a phone number?
Has your line gone down?
In the unlikely event of a network outage we will endeavor to resolve issues as quickly as possible.
- Has your line gone down?
Where can I find any alerts?
All planned maintenance is noted and alerted to on the 24 Seven Cloud LIVE portal homepage.
- Where can I find any alerts?
Problems with my bill
Confused about your bill?
If you have any queries about your bill then please contact us.
- Confused about your bill?
24 Seven Cloud LIVE issues
Forgotten your Username or Password?
On the Login page plese press the link and follow the instructions to reset your Username or Password. Alternatively you can call us and we can reset it for you.
Call statistics not updating
Please email the help desk firstname.lastname@example.org and we will look into it for you.
- Forgotten your Username or Password?